Privacy Policy

At Talk A Second, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with applicable laws, including the Information Technology Act, 2000, and the rules thereunder.

1. Information We Collect

We collect personal information necessary to provide our services, including:

Name, contact details, and payment information.
Health and wellness-related information shared during counseling, dietitian, or fitness sessions.
Technical data such as IP addresses, browser type, and usage details.

2. How We Use Your Information

We use the information collected to:

Provide counseling, dietician, and fitness services.
Facilitate appointments and maintain session records.
Ensure safety and security by recording sessions (stored securely and only accessed in case of disputes or concerns).
Improve our services through analysis and feedback.
Comply with legal obligations and regulatory requirements.

3. Session Recordings

For safety and security purposes, sessions may be recorded. These recordings:

Are stored securely and accessed only when necessary to resolve disputes or ensure compliance with legal or professional standards.
Will not be shared with third parties except as required by law or with explicit consent.

4. Data Sharing and Disclosure

We do not sell or rent your personal data. However, we may disclose your information:

To comply with legal obligations or enforce our terms and conditions.
To trusted third-party service providers who assist in delivering our services (e.g., payment gateways, hosting platforms) under strict confidentiality agreements.
With your explicit consent.

5. Data Security

We implement robust technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no system is entirely foolproof, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

Access, update, or correct your personal data.
Withdraw consent for data processing, subject to legal or contractual obligations.
Request the deletion of your data, unless retention is required by law.

7. Retention of Data

We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their policies.

9. Grievance Redressal

For any concerns regarding your privacy or this policy, you may contact our Grievance Officer:

Email: talkasecond@gmail.com
Phone: +91 6282622872

10. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on our platform with a revised "Last Updated" date.

11. Jurisdiction

This policy is governed by and construed in accordance with the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Kochi, Kerala. .

Children's Privacy Policy for Talk A Second

At Talk A Second, we prioritize the safety and privacy of children accessing our platform. This policy outlines how we ensure compliance with Indian laws regarding children's privacy and the steps we take to protect their interests.

1. Eligibility to Use the Platform

Age Restriction: Only individuals aged 18 years or above are permitted to access and use our website or services. This is in accordance with the Indian Contract Act, 1872, which restricts minors from entering into a contract.
If you are below 18 years of age, you may only use our platform under the supervision of a parent or legal guardian who consents to our terms and conditions.

2. Collection of Information from Minors

We do not knowingly collect personal information from children under 18 years of age without parental or guardian consent.
If we discover that a minor has provided us with personal information without appropriate consent, we will promptly delete such data from our systems.

3. Reporting Abuse or Misuse Involving Children

Any form of abuse, exploitation, or inappropriate behavior involving children reported on our platform will be treated with utmost seriousness.
We are committed to adhering to the Protection of Children from Sexual Offences (POCSO) Act, 2012, and any abuse involving minors will be immediately reported to the relevant authorities, including Childline India (helpline number: 1098).

4. Parental and Guardian Responsibility

Parents or guardians supervising minors must ensure that children use the platform in compliance with our terms. They are also responsible for monitoring the sessions and content accessed by the minor.
Inappropriate behavior or misuse by a minor during sessions will result in immediate termination of access to our services.

5. Use of Services by Children

All interactions on the platform, including sessions with counselors, fitness trainers, or dieticians, require parental or guardian consent for minors.
Video or voice sessions may be recorded for safety and quality assurance. These recordings will only be used internally or shared with law enforcement authorities if required by law.

6. Child Protection Commitment

We are committed to providing a safe and abuse-free environment. Any professional engaged with our platform who violates our policies regarding child safety will be reported and barred from further association with Talk A Second.

7. Contact Information for Concerns

If you suspect any breach of child safety or privacy on our platform, please report it immediately.

Email: support@talkasecond.com
Phone: +91 6282622872
Childline India: Dial 1098 (24/7 national helpline for children in distress)

This Children's Privacy Policy reflects our dedication to safeguarding minors and ensuring a secure experience for all users. For additional details, please refer to our General Privacy Policy.